Raleigh · common questions
32 answers for the Raleigh & Triangle market, in one place — what a visit costs, how fast we can get to you, and what a real tune-up includes.
After-hours answering and emergency dispatch are 24/7 for every caller, member or not.
Tru72 Heating & Cooling is a family-owned company serving homeowners since 1972. The family's work in home comfort goes back that far, and the crew that covers Raleigh and the Triangle holds to the same standard out of Youngsville.
Yes. Tru72 Heating & Cooling is owned and run as a family company, and the standards it holds to were inherited rather than written: show up, work hard, leave things better than you found them. Every technician who comes to a Triangle home is held to them.
The name is newer here than it is in Charlotte, but the company is not new. We serve Raleigh, Wake Forest, Youngsville and the surrounding Triangle out of a Youngsville shop, with the same diagnostic-first standard the family has held to since 1972.
Eighteen towns across five counties. Wake County: Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell, Zebulon, Cary, Apex, Holly Springs and Fuquay-Varina. Johnston County: Clayton. Granville County: Creedmoor. Franklin County: Bunn, Franklinton, Louisburg and Youngsville. Durham County: Durham. The full list is on the Raleigh service area page. If your town is not on it, call us, we may still be able to reach you.
60 Mosswood Blvd 100, Youngsville, NC 27596. Youngsville sits just north of Raleigh, so Wake Forest, Rolesville, Franklinton and north Raleigh are the shortest runs. Office hours are Mon–Fri 8 AM – 8 PM and the line is (984) 600-6701. NC HVAC License L.34711.
Brad Harriott is our Raleigh General Manager. He leads the day-to-day work here: the crews, the schedule, and the person accountable when something needs to be made right. You can read more about him on the Raleigh about page.
Yes, two markets with two crews and one standard. This page answers Raleigh and Triangle questions, and the line here is (984) 600-6701. If your home is in Charlotte, that market has its own dispatch, its own team and its own answers, so the Charlotte FAQ is the one you want.
Three things. First: we don't guess, we test. Every diagnosis is backed by real measurement. Airflow tested. Static pressure read. Refrigerant pressures checked on the gauges. We give you the data, then we give you the choice. Second: flat-rate prices in writing before any work begins. No surprise invoices. Third: a family standard from 1972. Show up. Work hard. Leave things better than you found them. Modern diagnostics, traditional values.
Yes. Certified technicians, EPA Section 608, manufacturer training on the brands we install (Daikin and Goodman), and ongoing training as the equipment changes. We don't send anyone to your house who isn't equipped to do the work right.
Residential is our focus. Single-family homes, townhomes, additions, sunrooms and bonus rooms. We don't do commercial rooftop work or industrial systems.
For ducted equipment (central air, gas and electric furnace, heat pump): every major residential brand, including Carrier, Trane, Lennox, Rheem, Goodman, Bryant, American Standard, York, Heil and Ruud. If you know what you have, we can work on it. For ductless mini-splits, we service systems regardless of who installed them. For new installs and replacements, ducted or ductless, we install Daikin and Goodman.
$72 service call ($39 for Mission Ready Plan members). Once we know what's wrong, you get flat-rate pricing in writing before any work begins. The service-call fee credits toward the repair when you approve same-visit. Tru Comfort members get 10% off the repair total.
No. Estimates on a new system or replacement are free. We come out, walk the house, pull a load calculation, and quote the system that actually fits, at no charge. The service-call fee only applies on repair diagnostics.
Yes. The service-call fee credits toward the repair if you approve the work same-visit. You only pay it as a standalone fee if you decide not to proceed.
Yes. We work with GreenSky. Pre-qualification takes minutes with a soft credit check that won't affect your score, and most customers are pre-approved before the install date. The terms, the disclosure and the application are on the Raleigh financing page.
Tru Comfort is our maintenance membership. $14.99 a month per system, or $180 for the year. Two seasonal tune-ups, 10% off all repairs, 5% off new system replacements, weekend and holiday service at no extra charge, 24/7/365 answering, priority scheduling during busy seasons, and a transferable plan. Cancel anytime, no penalty. Two tune-ups alone are worth more than the annual cost. See the Raleigh Tru Comfort page. For first responders, teachers and military, the same benefits are free under the Mission Ready Plan.
Bring competing quotes to the consultation. Our flat-rate pricing is in writing before any work begins, and our diagnostic process means we can tell whether the system actually needs what's being quoted. We'll tell you honestly whether we can do the same work for less, or whether the other quote is the better deal.
Most days, same or next business day. Book online before noon and we can almost always reach you the same day during business hours (Mon–Fri 8 AM – 8 PM). After-hours calls are answered by our team, not a voicemail. Tru Comfort members get weekend and holiday service at no extra charge.
Yes, most days. Same-day availability depends on what's already on the schedule. Tru Comfort members get front-of-line scheduling when the calendar is tight.
Most standard AC installs are done in a day. More complex configurations, a system swap where the line set has to be replaced, or a first-time install where we're running new ductwork, take two days. We'll tell you the timeline during the consultation, before you sign anything.
Standard heat pump installs are one day. Variable-speed or multi-stage installs where we're tuning the controller and balancing static pressure carefully can run into a second day. We start in the morning, commission the system on calibrated gauges before we leave, and walk you through the thermostat.
Yes. We install Daikin and Goodman mini-splits, single-zone and multi-zone. We carry the line set, the tools and the experience to do the install cleanly: flares torqued to spec, line set runs straight, indoor heads placed where they actually work. Most single-zone installs are one day. We also service and repair mini-splits regardless of who installed them, and the $72 diagnostic applies to any mini-split repair, credited toward the work.
Yes. We repair, install and replace electric furnaces, common as heat-pump backup heat and in homes without natural gas service. The diagnostic is the standard service call ($72, or $39 for Mission Ready Plan members). We test sequencers, elements and contactors with the meters before we tell you what's wrong.
Yes. After-hours calls are answered by our team, not a voicemail. Tru Comfort and Mission Ready Plan members get weekend, holiday and after-hours service at no extra charge, with no surcharge for a late-night or weekend call. Non-members can still book emergency service after hours at standard rates plus an after-hours surcharge that goes toward the technician's time.
Call (984) 600-6701. Same or next-day service is typically available even at peak demand, depending on what's already on the schedule. Tru Comfort members get front-of-line scheduling when the calendar is tight.
Same answer for heat as for AC: our 24/7 answering service routes the call, and if it's a true emergency we'll get to you. If we can talk you through a safe temporary fix until morning (a tripped breaker, a thermostat battery, a furnace switch someone turned off), we'll do that too, no charge.
It depends on where you are and what else is on the schedule. Raleigh, Wake Forest, Rolesville, Youngsville and Franklinton are typically same-day during business hours, because the trucks start in Youngsville. Durham, Clayton, Holly Springs and Fuquay-Varina can run longer at peak demand. Book online or call (984) 600-6701, and we'll give you a real time, not a window.
Twice a year for a heat pump, spring and fall, because it runs in both seasons. Once a year for a separate AC and furnace setup: AC in spring before cooling season, furnace in fall before heating season. Mini splits get one cleaning a year, plus monthly filter cleaning by you. Skip a year and you typically get away with it; skip three and you start paying for it.
A real tune-up is measurement, not just inspection. A 30-point unit inspection including refrigerant level, wiring, compressor, motors and thermostat. Chemical condenser coil cleaning. Condensate drain flush. Ductwork evaluation. Indoor air quality evaluation. We document what we measured so you can compare it next year. We don't guess, we test, and a tune-up is where that shows up most clearly.
For most homeowners, yes. $14.99 a month or $180 a year, per system. Two seasonal tune-ups are included, and those two visits catch most of what goes wrong before it fails. Add 10% off repairs, 5% off new system replacements, no weekend or holiday surcharges, 24/7 answering and priority scheduling, and the membership pays itself back the first time something needs attention. Cancel anytime, no penalty. See the plan.
Anytime, no penalty. We don't lock anyone into a contract. If the membership isn't paying off the way you expected, call us and we'll cancel it on the spot. The work we've already done stays warranted under the original terms.
A free annual maintenance plan for first responders, teachers and military members. Every Tru Comfort benefit: two seasonal tune-ups, 10% off repairs, 5% off new system replacements, weekend and holiday service at no extra charge, 24/7 answering, priority scheduling, transferable plan. No monthly fee. Two Mission Ready extras on top: a $39 service-call fee (versus the standard $72) and an additional 5% off all work. We can't pay first responders back; we can take this off their list. Apply on the Raleigh Mission Ready Plan page.
Most questions get a faster answer on the phone than in a page of text. This is the Raleigh line, answered Mon–Fri 8 AM – 8 PM and by our own team after hours.
Clean.Quality.Comfort.
