Heat Pump · Raleigh & Triangle
Heat pump repair, replacement, installation and maintenance for Raleigh-area homes. $72 to come out, credited toward the repair. We test before we quote and size before we install.
After-hours, you reach our team. Not a voicemail.
Repair, install, replace or seasonal care. We route you to the right answer and the right appointment.
When the system runs on emergency heat all the time, the outdoor unit isn't reversing, refrigerant pressures are off, or the defrost cycle isn't completing. Flat-rate repair on every major brand. The $72 diagnostic credits toward the repair.
For new construction, additions, or upgrading from a furnace + AC pair. We size the system to the actual load — Manual J on every quote — with variable-speed inverter options where they make sense. Financing through GreenSky. Free in-home consultation.
When the unit is past 12 to 15 years or the repair math no longer works. We measure, recommend and quote in writing. Sometimes a dual-fuel setup — heat pump plus gas backup — makes more sense than a like-for-like swap. Free in-home consultation.
Heat pumps run year-round, so they need two seasonal visits — one pre-summer for cooling-mode checks and one pre-winter for heating-mode and defrost-cycle checks. Both are covered by Tru Comfort, $14.99 a month.
The patterns Triangle homeowners describe most often on a heat pump call. Any one of them is reason enough to schedule a diagnostic.
The auxiliary light is on far more than it should be, and the bill shows it.
It runs and runs, and the house never reaches the set point in either season.
The thermostat says heat, the vents say otherwise.
Ice stays on the outdoor coil, or the unit sits in defrost far longer than a few minutes.
Same usage, same thermostat, noticeably higher utility statement.
Hums, rattles, hissing, or a compressor that short cycles.
We diagnose properly, write the price before any work begins, and tell the truth about whether it's repair or replacement.
Same-day or next-day, most days. $72 to come out on a repair, credited toward the work. Free in-home consultation on new installs. Scheduling online takes about 90 seconds.
Every heat pump call starts with four measurements. Here is what each one tells us, in plain language.
Pressures on the line set, plus superheat and subcool. A system low on charge and a system with a blocked coil look identical from the driveway.
What it means: Adding refrigerant to a leak is a repair you pay for twice. Measuring first tells us which one you have.
Voltage at the solenoid before anything is condemned. The valve is one of the most expensive parts on the system and one of the most over-quoted.
On the call below, the solenoid was getting voltage and the valve was fine. The defrost board was the fault.
What it means: We don't condemn the reversing valve until we've measured it.
Signal checked at the board and the outdoor sensor recalibrated, then tested through three full defrost cycles before we leave.
What it means: A stuck defrost signal makes a working heat pump behave like a broken one.
A Raleigh-area repair call, last February.
A homeowner in Apex called us about a heat pump that wouldn't switch out of cooling mode in 38-degree weather — blowing cold air with the thermostat set to 70. Another company had already diagnosed a failed reversing valve and quoted a $2,800 repair, or full system replacement at $11,000.
We came out with a $72 diagnostic. Gauges on the line set, multimeter on the defrost board, voltage check on the reversing valve solenoid. The reversing valve was functional, the solenoid was getting voltage, but the defrost board was sending stuck signals that kept the system reading "in defrost cycle" indefinitely.
Replaced the defrost board, recalibrated the outdoor sensor, and tested through three defrost cycles. The system swapped between heating and cooling modes properly. The $72 diagnostic credited toward the work. The reversing valve, original from a 2018 install, is still in service.
What it means: "Failed reversing valve" is one of the most over-quoted heat pump repairs. If the symptoms point one way and the measurement points another, we trust the measurement.
| What is being compared | A typical call | A Tru72 call |
|---|---|---|
| Diagnosis | Guess first. Swap the part that usually fails and see whether it holds. | Measure first. Pressures, superheat and subcool, solenoid voltage and defrost signal read before anything is quoted. |
| The reversing valve | Condemned from the symptom, and the visit becomes a replacement quote. | Voltage measured at the solenoid. If it's working, it stays. |
| Repair or replace | Replace first. A repair on an older system becomes a replacement quote. | Diagnose first. If your system has years left in it, we'll say so. |
| Sizing a replacement | Same size as the old one, right or wrong. | Manual J load calculation against your actual home, with both the straight heat pump and the dual-fuel scenario run on every quote. |
| The price | A number at the end of the visit, after the work. | Flat-rate, in writing, before a wrench turns. The $72 diagnostic credits toward it. |
What it means: An oversized system wears out in half the time. Measuring is how you avoid buying one.
Five steps, every time, whether it's a defrost board or a compressor.
Online or by phone. Same-day and next-day appointments are usually available, and after hours you reach our team.
$72 flat to come out and find the actual fault. Refrigerant pressures, superheat and subcool, solenoid voltage and defrost-board signal all measured.
The repair price in plain terms, in writing, before any work begins. The $72 credits toward it if you go ahead.
The fault gets fixed — not the part next to it. Every major brand of heat pump, ducted or ductless.
We test through three full defrost cycles and re-measure the charge, so you know the system is performing before we leave.
We service every major brand — Carrier, Trane, Lennox, Rheem, Goodman, Amana, Daikin, York, Bryant, American Standard, Heil and more. When a heat pump does need replacing, these are the two we install.
Inverter-driven, ultra-quiet, high-SEER2
Daikin is the global leader in heat pump technology. Inverter-driven variable-speed operation matches output to demand minute by minute, so you get tighter temperature control, lower operating noise and stronger efficiency.
Solid efficiency, strong warranty, accessible price
Goodman is the workhorse of the Daikin family in North America. Systems that hit modern efficiency targets at an approachable price point, with a warranty among the strongest in the industry — which matters when the system needs to last 15 to 20 years.
What it means: SEER2 is the efficiency rating on the label. A higher number means the same heating and cooling for less electricity.
Because heat pumps run year-round, they need two seasonal visits: pre-summer for cooling-mode pressures, coil cleaning, and capacitor test; pre-winter for heating-mode performance, defrost cycle verification, and electric backup-element check. Both are covered under Tru Comfort, plus 10% off any repair and 5% off new equipment. $14.99 a month or $180 a year, per system. Free for first responders, teachers, and military through the Mission Ready Plan.
A heat pump is the equipment most of these programs were written for. If the diagnostic points at replacement rather than repair, this is the money that is already on the table.
| Program | What it covers | Amount |
|---|---|---|
| Energy Saver North Carolina | Qualifying heat pumps, electrical panel upgrades, wiring, insulation and air sealing, heat pump water heaters | Up to $8,000, depending on household eligibility |
| Duke Energy Smart $aver | High-efficiency HVAC, heat pumps, smart thermostats, insulation, duct sealing | Depends on the equipment and your account |
| ENERGY STAR Rebate Finder | Certified systems, cross-referenced against your ZIP code | Depends on the manufacturer and utility offers live that month |
| Energy Efficient Home Improvement Credit | Qualifying high-efficiency equipment, administered by the IRS | Consult your tax professional |
| NC electric cooperatives | Additional local incentives beyond the statewide programs | Check with your local cooperative |
Whether you qualify depends on your household and the equipment. We'll check it on the visit, before you commit to anything.
The summer half of what a heat pump does, plus central AC and mini-splits.
The gas side of a dual-fuel pairing, and everything else furnace.
The same standard, the same $72 diagnostic, on the Charlotte side.
The questions Raleigh and Triangle homeowners ask most often before booking heat pump repair, replacement or seasonal care.
Usually yes. Carolina winters are mild enough that a modern heat pump handles heating efficiently for most of the season. Once outdoor temperatures drop below about 30 to 35 degrees, the system may pull on electric resistance backup heat or, in dual-fuel setups, switch over to a gas furnace. One system covers both seasons, and the lifetime operating cost typically beats a furnace + AC pair.
Several possible causes, in rough order of frequency: thermostat set to emergency heat by accident, outdoor unit not reversing (could be the reversing valve, defrost board, or a sensor), refrigerant charge low, or defrost cycle stuck. The $72 diagnostic measures which one and quotes the repair flat-rate before any work begins.
Depends on the house and the existing setup. Dual-fuel (heat pump + gas furnace backup) makes sense when there's already gas service, the home loses heat quickly in single-digit cold snaps, or the utility's electric resistance backup math doesn't pencil out. Straight heat pump (heat pump + electric resistance backup) is simpler and often the right call for tight, well-insulated homes. We measure the load and run both scenarios on every quote.
We service every major brand — Carrier, Trane, Lennox, Rheem, Goodman, Amana, Daikin, York, Bryant, American Standard, Heil, and more. For new heat pump installs, we primarily install Daikin and Goodman. Repair work covers the full market regardless of brand.
Yes. We finance through GreenSky. Most install customers are pre-approved before the install date. Pricing is quoted in writing after a free in-home consultation that includes a Manual J load calculation, sizing the system to your home's actual heat and cool loads, not a sales target.
Same diagnostic discipline the family has carried since 1972. $72 to come out on a repair, credited toward the work. Free in-home consultation on new systems.
Tru72 Heating & Cooling repairs, installs, replaces and maintains ducted and dual-fuel heat pumps for homes in Wake County (Raleigh, Garner, Knightdale, Rolesville, Wake Forest, Wendell, Zebulon, Cary, Apex, Holly Springs and Fuquay-Varina), Johnston County (Clayton), Granville County (Creedmoor), Franklin County (Bunn, Franklinton, Louisburg and Youngsville) and Durham County (Durham). $72 diagnostic, credited toward the repair. Free in-home consultation on new systems, with a Manual J load calculation on every quote. Flat-rate pricing in writing. After-hours answering and emergency dispatch 24/7. NC HVAC License L.34711.
Clean.Quality.Comfort.
