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Mon–Fri 8 AM – 8 PM   ·   After-hours answering & emergency dispatch 24/7
Charlotte(980) 385-7599
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Contact · Charlotte

Talk to a real person.

Call, send a message, or use live chat. We'll route you to the right person and the right next step. The dispatch team handles scheduling, service questions, estimates, and Tru Comfort support during business hours.

  • (980) 385-7599Charlotte dispatch.
  • Mon–Fri 8–8After-hours answering and emergency dispatch 24/7.
  • Concord317 Wilshire Ave SW Suite 10 — dispatch base.
  • $72Diagnostic on repairs. It credits toward the work.
Call (980) 385-7599Send a message

After hours, the on-call team picks up. Not a voicemail.

Charlotte office

Three ways to get in touch.

Call

(980) 385-7599

After hours, the on-call team picks up. Not a voicemail.

Live chat

Open the chat at the corner of the screen.

A virtual assistant is available 24/7 to assist with booking, answer common questions, and route urgent calls.

Hours

Mon–Fri, 8 AM – 8 PM

Emergency dispatch and after-hours answering are available 24/7. Tru Comfort members receive priority scheduling and front-of-line service when demand spikes.

Charlotte dispatch base

317 Wilshire Ave SW Suite 10
Concord, NC 28025

Operations and dispatch only. Our trucks come to your home for service calls.

Service area

23 towns across four counties — Mecklenburg, Cabarrus & Rowan, Union and Gaston.

See the Charlotte service area →
Or send a message

Tell us what's going on.

Your message lands in our Concord dispatch queue. We'll respond during business hours, sooner if you mark it urgent.

No spam. Replies from our Charlotte dispatch team.

Dispatched from

The Concord dispatch base

317 Wilshire Ave SW Suite 10 · Concord, NC 28025

Get directions →
Tru72 · Dispatch 35.39° N · 80.58° W

A few common questions.

The questions homeowners ask most often before the first call.

How fast can you get out to my house?

Most days, same-day or next-day service is available, schedule permitting. In a peak July heat wave we sometimes run a day or two behind, but Tru Comfort members get priority scheduling and front-of-line slots.

What if I call after hours?

The on-call team picks up, not a voicemail. We'll book the call for the next available appointment, or for the same evening if it's a heat-or-cool emergency. Tru Comfort members are routed to the front of the line.

Do you charge for the visit?

Repair calls start with a $72 diagnostic, applied toward the repair. Installs and replacements get a free in-home consultation with a Manual J load calculation and a written quote. No truck-roll fees, no surprise invoices.

How long does the diagnostic take?

Most diagnostics are an hour or less. We measure refrigerant pressures, electrical readings at the contactor, capacitor performance under load, and condensate flow. You get the findings in writing before any work begins.

See all FAQs

Or call. We're answering.

Phone is fastest if you're already on the road. Use the form if you'd rather type the details. Live chat is open 24/7 with a virtual assistant.

Call (980) 385-7599In Raleigh? Reach the Raleigh team

Contacting Tru72 Heating & Cooling in the Charlotte metro

Tru72 Heating & Cooling's Charlotte dispatch is reached on (980) 385-7599, Monday to Friday 8 AM to 8 PM, with after-hours answering and emergency dispatch 24/7. The dispatch base is 317 Wilshire Ave SW Suite 10, Concord, NC 28025 — operations and dispatch only. We serve Mecklenburg County (Charlotte, Huntersville, Matthews, Mint Hill and Pineville), Cabarrus and Rowan counties (Concord, Kannapolis, Harrisburg, China Grove, Salisbury, Mooresville, Cornelius, Davidson, Lake Norman, Denver, Statesville and Locust), Union County (Indian Trail and Monroe) and Gaston County (Belmont and Gastonia), plus Mount Pleasant and Stanfield. NC HVAC License L.34711.

The Tru72 standard

Clean.Quality.Comfort.

Charlotte(980) 385-7599 Message →