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Charlotte(980) 385-7599
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Charlotte metro · 4.9 ★ across hundreds of reviews

  • Something's off.

    Won't kick on. Making a noise. Warm air. Bill jumped. We diagnose first and quote in writing before we touch a tool.

    ScheduleCall (980) 385-7599

    $72 diagnostic, credited toward the repair.

  • Time for a new system.

    Free in-home consult. We pull a real Manual J and size the system to the house, not a sales target. Daikin and Goodman installs.

    Schedule consultCall (980) 385-7599

    Free consult · GreenSky financing

  • Stay ahead of it.

    Two seasonal tune-ups, summer and winter. Static pressure, refrigerant charge, electrical, filtration. Catch the small stuff before it becomes the big stuff.

    ScheduleJoin Tru Comfort and save

    Tru Comfort · $14.99 a month or $180 a year, per system

The Charlotte standard, in five facts

  • 24/7Same or next-day available. After hours, you reach our team.
  • $72Diagnostic fee. It credits toward the repair.
  • 20Cities across the Charlotte metro.
  • 4.9 ★Hundreds of customer reviews.
  • Since 1972The family's work in home comfort.
  • NC HVAC License L.34711
Tru72 Heating & Cooling

CharlotteDone Right.

Clean. Quality. Comfort.

T. Byrd's, now Tru72 Heating & Cooling, is a family-run heating and cooling company serving the Charlotte metro from our Concord office. 23 towns across four counties: Lake Norman north to Monroe south, Concord east to Gastonia west.

Diagnostic-first. Same-day available. $72 to come out, applied to any repair.

A Tru72 technician carrying a tool bag to a wrapped Tru72 service truck outside a Charlotte-area home
On a service call · Charlotte metro

How most Charlotte calls go. How ours go.

How a typical Charlotte HVAC call compares with a Tru72 call
What is being comparedA typical callA Tru72 call
The arrival windowA four-hour window, moved once you've taken the morning off.A real arrival window, and we keep it.
DiagnosisGuess first. Swap the part that usually fails and see whether it holds.Measure first. Airflow, static pressure, duct leakage and electrical draw read before anything is quoted.
Repair or replaceReplace first. A repair on an older system becomes a replacement quote.Diagnose first. If your system has years left in it, we'll say so.
Sizing a replacementSame size as the old one, right or wrong.Manual J load calculation against your actual home — square footage, ceiling heights, windows, insulation.
The priceA number at the end of the visit, after the work.Flat-rate, in writing, before a wrench turns. The $72 diagnostic credits toward it.
After hoursAn answering service that takes a message.Our team picks up, 24/7, and dispatches emergency service.

What it means: Anybody can replace parts. We'd rather solve the actual problem.

How we workFive things we promise.

No tricks. No upsells. The standard our family has held to since 1972.

  1. A real arrival window, and we keep it.

  2. We diagnose before we quote.

  3. Flat-rate pricing, in writing, before any work begins.

  4. After-hours, you reach our team. Not a voicemail.

  5. If your system has years left in it, we'll say so.

And the reason we can promise it:

We don't guess. We test.

Airflow · Static Pressure · Duct Leakage · Manual J

Real measurement on every call. Residential HVAC diagnostics.

Anybody can replace parts.
We'd rather solve the actual problem.

We don't guess. We test.

Airflow · Static Pressure · Duct Leakage · Manual J. Real measurement on every call — and here is what each instrument actually tells us.

  1. We measure the electrical.

    Capacitors, contactors and compressor draw, read against the manufacturer's own spec rather than against how the part looks.

    A capacitor reading 12 µF against a 35 µF spec — that's the failure. Not a symptom.

    What it means: You pay to fix the part that's actually broken, not the expensive one someone guessed at.

  2. We measure the air.

    Static pressure and airflow across the system, and duct leakage where the numbers point that way. Undersized returns and leaking ducts cause the same hot upstairs bedroom that a failing compressor does.

    Up to 30% of a home's heating and cooling energy can be wasted through duct leaks. That is a bill you pay every month for a fault no one measured.

    What it means: Sometimes the answer isn't a new system. It's the ductwork — and that costs a great deal less to fix.

  3. We look before we condemn.

    A heat exchanger is inspected with a borescope camera rather than diagnosed from the symptom. Cracked heat exchanger is the most common upsell in residential HVAC.

    What it means: If we ever tell you the heat exchanger is cracked, we'll show you the picture.

What it means: Every replacement quote carries a Manual J load calculation. An oversized system wears out in half the time, so the sizing is not a formality.

Heat, cool, and everything in between.

From a stuck thermostat at 11 p.m. to a full system replacement on a Tuesday morning. Six core services, one team that handles them all across the Charlotte metro.

  • Air Conditioning

    Repair, installation, and replacement on every major brand. $72 diagnostic, credited toward the repair.

  • Furnace & Heating

    Gas, electric, and dual-fuel furnace repair and replacement. Pre-season tune-ups recommended.

  • Heat Pumps

    One system, two seasons. Efficient cooling and heating built for the Carolina climate. A Carolina favorite.

  • Ductless Mini Splits

    Zone-by-zone comfort for additions, sunrooms, and homes without ductwork. We install Daikin and Goodman, and service mini-splits whoever installed them.

  • Aeroseal Duct Sealing

    Seals leaky ducts from the inside. No tearing into walls. Up to 30% of your heating and cooling energy can be wasted through leaks.

  • Comfort Controller

    Smart thermostat installation and setup. We integrate it cleanly with your system.

See all Charlotte services
Tru Comfort emblem

Tru Comfort

Members,
Live Comfortable.

$14.99 / mo

or $180 a year, per system

Priority comfort for every season.

Two seasonal tune-ups. 10% off repairs. 5% off new systems. No weekend or holiday surcharges. Priority scheduling. Cancel anytime.

  • Two seasonal tune-ups
  • 30-point inspection
  • 10% off any repair
  • 5% off new system replacements
  • No weekend/holiday surcharges
  • Priority scheduling
  • Front-of-line dispatch
  • Transfers with you or the home
Join, Charlotte

How it works →Free for first responders · Mission Ready Plan →

Most homeowners don't know what they qualify for.

If a replacement is the honest answer, this is the money that is already on the table. We check it on the visit, before you commit to anything.

North Carolina rebate and tax-credit programs for high-efficiency HVAC equipment
ProgramWhat it coversAmount
Energy Saver North CarolinaQualifying heat pumps, electrical panel upgrades, wiring, insulation and air sealing, heat pump water heatersUp to $8,000, depending on household eligibility
Duke Energy Smart $averHigh-efficiency HVAC, heat pumps, smart thermostats, insulation, duct sealingDepends on the equipment and your account
ENERGY STAR Rebate FinderCertified systems, cross-referenced against your ZIP codeDepends on the manufacturer and utility offers live that month
Energy Efficient Home Improvement CreditQualifying high-efficiency equipment, administered by the IRSConsult your tax professional
NC electric cooperativesAdditional local incentives beyond the statewide programsCheck with your local cooperative

Whether you qualify depends on your household and the equipment. We'll check it on the visit, before you commit to anything.

See all savings programsExplore financing
Who we are

Family values. Modern diagnostics.

Tru72 is a family-owned company. The family's commitment to home comfort goes back to 1972.

The family standard Tru72 is run the same way the family approached HVAC decades ago: Show up. Test properly. Tell the truth. Fix the problem correctly.
Read the full story →
Tru72 trade heritage going back generations
Old-School Service. Modern Expertise.
Trusted across the Charlotte metro

What your friends & neighbors actually say.

We do the work right. The reviews tend to reflect that.

The questions Charlotte homeowners ask, answered simply.

Quick answers.

When can someone come out?

Most days, same or next business day. Book online before noon and we can usually reach you same day. After-hours calls are answered by our team, not a voicemail.

How much will a repair cost?

$72 service call ($39 for Mission Ready Plan members). Flat-rate pricing in writing before any work begins. The service-call fee credits toward the repair. Tru Comfort members get 10% off the repair total.

What areas do you serve?

23 towns across the Charlotte metro, by county: Mecklenburg County (Charlotte, Huntersville, Matthews, Mint Hill and Pineville), Cabarrus and Rowan counties (Concord, Kannapolis, Harrisburg, China Grove, Salisbury, Mooresville, Cornelius, Davidson, Lake Norman, Denver, Statesville and Locust), Union County (Indian Trail and Monroe) and Gaston County (Belmont and Gastonia), plus Mount Pleasant and Stanfield.

What's Tru Comfort and what does it cost?

$14.99 a month per system, or $180 for the year. Two seasonal tune-ups, 10% off all repairs, 5% off new system replacements, weekend and holiday service at no extra charge, priority scheduling, transferable plan. Cancel anytime. (After-hours answering & emergency dispatch are 24/7 for every customer, member or not.)

Do you offer financing?

Yes. We work with GreenSky. Pre-qualification takes minutes with a soft credit check. Most customers are pre-approved before the install date.

What makes Tru72 different?

We don't guess, we test. Real measurement on every diagnosis. Flat-rate prices in writing before any work begins. A family standard from 1972.

See all FAQs

Mecklenburg County

Four counties, 23 towns. Lake Norman north to Monroe south, Concord east to Gastonia west. Dispatched from our Concord office.

  • Charlotte
  • Huntersville
  • Matthews
  • Mint Hill
  • Pineville

Cabarrus & Rowan

  • Concord
  • Kannapolis
  • Harrisburg
  • China Grove
  • Salisbury
  • Mooresville
  • Cornelius
  • Davidson
  • Lake Norman
  • Denver
  • Statesville
  • Locust

Union County

  • Indian Trail
  • Monroe

Gaston County

  • Belmont
  • Gastonia

Also covered from Concord

  • Mount Pleasant
  • Stanfield

Don't see your town? Call (980) 385-7599 — some nearby towns are still reachable, depending on scheduling and technician availability.

Schedule comfort in Charlotte.

Diagnostic-first HVAC. $72 to come out, applied toward any repair. Same or next-day available across the metro.

Schedule serviceIn the Triangle? Visit Raleigh

Charlotte service area

Tru72 Heating & Cooling provides residential AC repair, heating repair, HVAC replacement, heat pump installation, mini split service, Aeroseal duct sealing, indoor air quality solutions, and preventative HVAC maintenance across the Charlotte metro: Mecklenburg County (Charlotte, Huntersville, Matthews, Mint Hill and Pineville), Cabarrus and Rowan counties (Concord, Kannapolis, Harrisburg, China Grove, Salisbury, Mooresville, Cornelius, Davidson, Lake Norman, Denver, Statesville and Locust), Union County (Indian Trail and Monroe) and Gaston County (Belmont and Gastonia), plus Mount Pleasant and Stanfield. Diagnostic-first work, Manual J load calculations on every install, flat-rate pricing in writing before any work begins. NC HVAC License L.34711.

The Tru72 standard

Clean.Quality.Comfort.

Charlotte(980) 385-7599 Schedule