Cooling Services · Charlotte
Cooling Done Right.
$72 to come out, credited toward the repair. Flat-rate pricing in writing before a wrench turns. Every major brand serviced.
After-hours, you reach our team. Not a voicemail.
Mon–Fri 8 AM – 8 PM · After-hours answering & emergency dispatch 24/7
Charlotte(980) 385-7599
Switch to Raleigh →
The Charlotte cooling standard, in five facts
- Since 1972The family's work in home comfort.
- $72Diagnostic fee. It credits toward the repair.
- In writingFlat-rate price before a wrench turns.
- Every major brandWe install Daikin and Goodman.
- 24/7After-hours answering and emergency dispatch.
- NC HVAC License L.34711
Pick the system you have.
Three equipment categories cover almost every home in the Charlotte metro. Each one opens to a hub with repair, maintenance and seasonal tune-up options.
Air Conditioning
For ducted Charlotte homes. We service and repair every major brand: refrigerant pressures measured, static pressure read, electrical draw verified. The $72 diagnostic credits toward the repair if you go ahead.
Heat Pumps
Year-round equipment, summer service. When the cooling side acts up — short cycling, weak airflow, refrigerant issues — we diagnose properly and write the repair price before any work begins.
Ductless Mini Splits
Ductless for additions, conversions or zoned rooms. We service mini-splits whoever installed them, and we install Daikin and Goodman.
Tell us what you're noticing.
A few patterns we hear most in the summer. Any one of them is reason enough to schedule a diagnostic.
The upstairs won't cool.
The thermostat is set, the unit's running, but the second floor stays warm.
The bill jumped this summer.
Same usage, same thermostat, noticeably higher utility statement.
It runs, but the air isn't cold.
Vents blowing, but the house never drops to the set point.
One room is always hotter.
A bedroom, a sunroom, a bonus room over the garage.
Ice on the line, or a frozen coil.
Usually a refrigerant or airflow problem — not a sign to thaw it and restart.
Noises you didn't hear last year.
Hums, rattles, hissing, or short cycling on a hot afternoon.
We diagnose properly, write the price before any work begins, and tell the truth about whether it's repair or replacement.
Hot house today?
Same-day and next-day appointments are usually available. After hours, you reach our team.
We don't guess. We test.
Three instruments, on every cooling call. Here is what each one tells us, in plain language.
We measure the electrical.
Capacitors, contactors and compressor draw, read against the manufacturer's own spec rather than against how the part looks.
A capacitor reading 12 µF against a 35 µF spec — that's the failure. Not a symptom.
What it means: You pay to fix the part that's actually broken, not the expensive one someone guessed at.
We measure the refrigerant.
Pressures and temperatures at the coil, not a glance at the gauges. A system low on charge and a system with a blocked coil look identical from the driveway.
What it means: Adding refrigerant to a leak is a repair you pay for twice. Measuring first tells us which one you have.
We measure the air.
Static pressure and airflow across the system. Undersized returns and leaking ducts cause the same hot upstairs bedroom that a failing compressor does, and cost a great deal less to fix.
What it means: Sometimes the answer isn't a new system. If your system has years left in it, we'll say so.
How most cooling calls go. How ours go.
| What is being compared | A typical call | A Tru72 call |
|---|---|---|
| Diagnosis | Guess first. Swap the part that usually fails and see whether it holds. | Measure first. Pressures, static pressure and electrical draw read before anything is quoted. |
| Repair or replace | Replace first. A repair on an older system becomes a replacement quote. | Diagnose first. If your system has years left in it, we'll say so. |
| Sizing a replacement | Same size as the old one, right or wrong. | Manual J load calculation against your actual home — square footage, ceiling heights, windows, insulation. |
| The price | A number at the end of the visit, after the work. | Flat-rate, in writing, before a wrench turns. The $72 diagnostic credits toward it. |
What it means: An oversized system wears out in half the time. Measuring is how you avoid buying one.
What a service call actually looks like.
Five steps, every time, whether it's a capacitor or a compressor.
Schedule
Online or by phone. Same-day and next-day appointments are usually available, and after hours you reach our team.
Diagnose
$72 flat to come out and find the actual fault. Refrigerant pressures measured, static pressure read, electrical draw verified.
Quote
The repair price in plain terms, in writing, before any work begins. The $72 credits toward it if you go ahead.
Repair
The fault gets fixed — not the part next to it. Every major brand of central air and heat pump; mini-splits whoever installed them.
Verify
We re-measure after the repair, so you know the system is performing before we leave.
Two brands. One family.
We service every major brand. When a system does need replacing, these are the two we install — and here is why each one is worth having.
Daikin
Inverter-driven, ultra-quiet, high-SEER2
Daikin is the global leader in heat pump technology. Inverter-driven variable-speed operation matches output to demand minute by minute, so you get tighter temperature control, lower operating noise and stronger efficiency.
Goodman
Solid efficiency, strong warranty, accessible price
Goodman is the workhorse of the Daikin family in North America. Systems that hit modern efficiency targets at an approachable price point, with a warranty among the strongest in the industry — which matters when the system needs to last 15 to 20 years.
What it means: SEER2 is the efficiency rating on the label. A higher number means the same cooling for less electricity.
Tru Comfort
Stay ahead of the July breakdown.
Two seasonal tune-ups, 10% off any repair, 5% off new systems, no after-hours fees, priority scheduling when the heat wave hits. $14.99 a month or $180 a year per system. Free for first responders, teachers, and military through the Mission Ready Plan.
Most homeowners don't know what they qualify for.
If the diagnostic points at replacement rather than repair, this is the money that is already on the table. We check it before you commit to anything.
| Program | What it covers | Amount |
|---|---|---|
| Energy Saver North Carolina | Qualifying heat pumps, electrical panel upgrades, wiring, insulation and air sealing, heat pump water heaters | Up to $8,000, depending on household eligibility |
| Duke Energy Smart $aver | High-efficiency HVAC, heat pumps, smart thermostats, insulation, duct sealing | Depends on the equipment and your account |
| ENERGY STAR Rebate Finder | Certified systems, cross-referenced against your ZIP code | Depends on the manufacturer and utility offers live that month |
| Energy Efficient Home Improvement Credit | Qualifying high-efficiency equipment, administered by the IRS | Consult your tax professional |
| NC electric cooperatives | Additional local incentives beyond the statewide programs | Check with your local cooperative |
Whether you qualify depends on your household and the equipment. We'll check it on the visit, before you commit to anything.
Related services in Charlotte
Heating, Charlotte
Furnaces, heat pumps and mini-splits when the weather turns the other way.
All services, Charlotte
Everything we do across the Charlotte metro, in one place.
Cooling, Raleigh
The same standard, the same $72 diagnostic, on the Triangle side.
A few things worth knowing.
The questions homeowners ask most often when they call about cooling.
What's the $72 diagnostic?
A flat fee to come out, properly diagnose what's wrong, and write the repair price in plain terms before any work begins. If you go ahead with the repair, the $72 credits toward the work.
Do you work on every brand?
Yes for ducted equipment: every major brand of central air and heat pump. We install Daikin and Goodman. For ductless mini-splits, we service systems whoever installed them, and we install Daikin and Goodman.
Should I repair or replace my AC?
It depends on the system's age, the repair cost, and the condition of the rest of the unit. We measure first, give you the data, then give you the choice. Not every system should be replaced, and not every repair turns into a sales pitch.
What about after-hours emergencies?
Our team answers after-hours calls 24/7 and dispatches emergency service when a system fails outside business hours. Tru Comfort members pay no after-hours fee. Non-members pay a standard after-hours surcharge over the $72 diagnostic.
Cooling, done right. For Charlotte homes.
Real diagnostics. Plain pricing. Every major brand. After-hours dispatch when the heat wave hits.
- Charlotte(980) 385-7599
Cooling service across the Charlotte metro
Tru72 Heating & Cooling services central air conditioning, heat pumps and ductless mini-splits for homes in Mecklenburg County (Charlotte, Huntersville, Matthews, Mint Hill and Pineville), Cabarrus and Rowan counties (Concord, Kannapolis, Harrisburg, China Grove, Salisbury, Mooresville, Cornelius, Davidson, Lake Norman, Denver, Statesville and Locust), Union County (Indian Trail and Monroe) and Gaston County (Belmont and Gastonia), plus Mount Pleasant and Stanfield. $72 diagnostic, credited toward the repair. Flat-rate pricing in writing. After-hours answering and emergency dispatch 24/7. NC HVAC License L.34711.
The Tru72 standard
Clean.Quality.Comfort.